Description

Notice Regarding Additional Shipping Fees for Selected Areas in Spain and Island Countries in the Mediterranean

Dear Valued Customers,

We hope this message finds you well. As part of our ongoing commitment to transparency and quality service, we would like to inform you about updates regarding shipping fees to certain regions, particularly in Spain and various island countries located in the Mediterranean Sea.

Effective [13 March 2024], we have found it necessary to introduce additional shipping fees for deliveries to specific areas within Spain and other island nations in the Mediterranean. These adjustments are essential to ensure efficient and reliable delivery services to these regions, given the unique logistical challenges they present.

The decision to implement additional shipping fees is based on several factors:

1. Geographic Challenges: Delivering goods to island countries often requires specialized logistics due to their remote locations and limited accessibility. These geographical challenges result in increased transportation costs, which need to be reflected in our shipping fees.
2. Extended Transit Times: Shipping to island nations and remote regions typically involves longer transit times, as goods may need to be transported via multiple modes of transportation such as sea freight, air freight, or a combination of both. This extended transit duration necessitates additional handling and processing efforts, contributing to higher operational costs.
3. Enhanced Service Requirements: To ensure the timely and secure delivery of goods to these regions, we may need to employ supplementary services such as expedited shipping, specialized packaging, or dedicated customer support. These value-added services are crucial for meeting the unique demands of deliveries to island countries and remote areas.
4. Regulatory Compliance: Compliance with local regulations and customs requirements in island nations and remote regions adds complexity to the shipping process. We must adhere to all relevant regulations, which may involve additional administrative tasks and associated costs.

To maintain the high standards of service that our customers expect, it is imperative that we adjust our shipping fees accordingly. While we understand that this change may impact some of our valued customers, please be assured that we remain committed to providing competitive rates and exceptional service to all destinations.

We apologize for any inconvenience this adjustment may cause and appreciate your understanding and continued support. Should you have any questions or require further clarification regarding these changes, please do not hesitate to contact our customer service team. We are here to assist you in any way we can.

Thank you for your cooperation and continued trust in our services.

Sincerely,

Nascool

Moffy Innovation (Chongqing) Technology Co., Ltd.

contact1@nascool.com